ANSWERS
TO YOUR QUESTIONS
Below is a list of common questions and our answers.
WHO/WHAT is TOCICI?
TOCICI runs BuildYourVPS. We've been in the IT support & hosting business since 1995.
What's Support Like?
Our friendly in-house engineers have the technical expertise to support you.
We Promise:-
- To be accessible, friendly, and helpful.
- A reply to your emails and support tickets within 24 hours.
- To provide timely information regarding System Incidents.
- Lastly, we promise to listen; we value all feedback.
When Is Support Available:
-
- All systems are monitored via automated systems 24 hours a day, 7 days a week, every day of the year.
- Networking issues & outages of non-redundant hardware are attended to immediately.
- Billing & Sales staff are available during business hours.
- Standard support for individual VPSes is available during business hours.
- ProFOSS Managed Support is available 24/7.
- Business Hours: 8:00 AM - 5:00 PM, Monday-Friday (GMT-8, US/Pacific)
Fully Managed
Below is an "at a glance" breakdown of responsibilities, on a fully-managed server.
- Our Responsibility:
- OS & Security Updates
- Basic server Administration
- Hardware Maintenance & Replacements
- Monitoring & Maintaining Network Uptime
- Your Responsibility:
- Custom Application Support
- Advanced User Administration
- User Script Errors
- Data Backups
Unlike similarly priced VPS solutions found elsewhere, with the "as-is" method of support, we believe you deserve access to a higher level of service. The managed services resources give you this option. Servers are delivered with far more than just SSH.
Self Managed
Below is an "at a glance" breakdown of responsibilities, on a self-managed server.
- Our Responsibility:
- New distribution releases & core server images
- Hardware maintenance & replacements
- Control Panel availability
- SSH availability
- Your Responsibility:
- Operating System & security updates
- All software installations
- Data & server backups
- Basic & Advanced server administration
An unmanaged server is designed for those who have significant experience with Linux. You will have complete control of your virtual environment, therefore servers are delivered with SSH only. You will control and install all software.
Where's the System Status & Maintenance Reports?
Complete systems status and maintenance history: http://status.tocici.com
WHERE ARE THE NETWORK TEST FILES & IP TEST INFO?
Check out our about us page.
HAVE MORE QUESTIONS?
Check out our support knowledgebase.
QUICK VPS FACTS
- MAJOR CONTROL PANEL FEATURES
- Rebuild VPS
- Change OS
- Add FREE IPv6 addresses
- Edit DNS/rDNS
- Change hostnane
- Live networking, CPU and disk stats
- Reset/Clear your firewall
- Change root's password
- COSTS
- FREE Control Panel
- FREE basic support and VPS assistance
- FREE VPS setup, reloads/rebuilds & upgrades
- FREE IPv6 addresses can be instantly added via your Control Panel
- No additional charges for tun/tap & iptables (both pre-enabled)
- PERFORMANCE
- Detailed usage information freely available via the control panel
- Setups & rebuilds are fully-automated; average time is under 5 minutes
- Your VPS is hosted in the most secure and well-connected regional datacenter
- Upgrades & setups are auto-processed immediately after confirmed receipt of funds
- RELIABILITY
- RAID10 storage, for redundancy and speed.
- Multi-homed network connectivity is provided by several redundant connections
- Each VPS has its own dedicated RAM and disk space; no sharing or overselling
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Terms Of Service
Click the icon to read our Terms Of Service -
Service Level Agreement
Click the icon to access our Service Level Promises
