ANSWERS

WHO/WHAT is TOCICI?

BuildYourVPS.com is a service of TOCICI's Web Hosting division; we've been in the IT support & hosting business since 1995. For more information, please visit www.tocici.com

CHECK OUT OUR FORUMS

Not finding an answer to your question on this page? Check out our forums for even more FAQs

Where's the System Status & Maintenance Reports?

Our Complete systems status and maintenance history is avaialble online at http://status.tocici.com This information dates back to 2005; when we moved from primarly email-only notices to both email and web-based notifications.

WHERE ARE THE NETWORK TEST FILES & IP INFO?

TOCICI's Network provides clients with the highest performance and reliability possible. Our high performance and redundant network is designed to eliminate all errors and network issues.

Our Tier-1 Premium Bandwidth Providers supply the highest in bandwidth quality, and our network is never over subscribed. See for yourself:

• Test files

  10MB & 100MB

• Test IP

  199.223.127.15

What's your VPS platform?

We've trusted OpenVZ to provide reliable and high-performance hosting services for years. We've also supported VMWare since their inital beta release in 1999.

Do you own your data center?

TOCICI's data center is located in downtown Portland, Oregon in the USA; one of Portland's premier data centers boasting superior infrastructure, connectivity and convenience in a downtown Portland location. This facility includes parking, rooftop space, secured three-factor physical access, a fully redundant riser system available for conduit to the DEMARC/MUX facilities, multiple electrical grid feeds from three seperate utility companies and interconnection with other tenants and floors.

What are you Datacenter Specifications?

• On-site maintenance staff with spare parts for all server configurations. 1 hour repair turn around time
• On demand bandwidth purchasing options. The ability to upgrade your pipe within minutes
• 24/7 secured access with key swipe entry, biometric thumb print verifier, and video surveillance
• Complete 24/7 electrical, HVAC, and network monitoring with 5 minute customer notification
• Capacity Planning - No fiber link will ever peak at more then 75% of its capacity.
• Full 1GB links to all server nodes, supported by Cat 6 cable infrastructure
• Redundant diesel powered generators & battery backup systems
• 19" and 23" seismically braced racks
• Instant on dry-pipe fire protection systems
• Multiple fiber providers within the same network

• 

  Terms Of Service

  Click the icon to read our Terms Of Service
• 

  Service Level Agreement

  Click the icon to access our Service Level Promises